Returns

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on bestcustomdiy.com in accordance with the terms below:

A return authorization must be requested within 30days of your date of delivery. You must contact us at service@bestcustomdiy.com to request and receive an we send EMAIL,so we can track your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to bestcustomdiy.com.

If you return Product to apparelprintsonline (a) without a return authorization from apparelprintsonline or (b) without all parts and accessories originally included with your purchase, apparelprintsonline retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, bestcustomdiy retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Can I still return items if they are worn, damaged, or have the tags removed?

  1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.
  2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken.
  3. Items with non-returnable marks and free gifts cannot be returned.

Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately sale items or discounted items cannot be refunded.

Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@bestcustomdiy.com.

Who pays for the shipping costs when making the return?

a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.

b.If you are returning multiple items, please return them together to enjoy Free Return on all items.

c.If you return the goods one by one, you may need to pay an additional shipping fee.

d. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.

Order cancellations

We understand that ordering a costume for special occasions is an important decision and will accommodate you as much as we can. However, it is important to note that all of our costumes are in stock, and once the order is shipped it cannot be canceled. Please note the following cancellation policy.

– Unpaid orders are automatically canceled.

– If the orders are canceled within 18 hours after payment, you will get a full refund.

– If the items were packed within 24 hours but were not shipped, you will get 80% refund + shipping fee.

– Once your order is shipped, it cannot be cancelled.

If you have any further questions, please contact us. Email: service@bestcustomdiy.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us service@bestcustomdiy.com