What if the package doesn’t arrive?
If you don’t get your package 30 days after it was shipped, please contact us at firstname.lastname@example.org. We’ll either resent a new one to you or give you a full refund.
Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
How can I track my order?
You may check the progress of your order on the Track My Order page. You will receive an email notification containing tracking info when your order has been shipped.
What payment methods are accepted?
How can I change my order?
Please fill out the contact form to update your order. We can correct your shipping address, quantity of items, names, etc. Once your order has been shipped, we will be unable to correct your order.
Will my personal information kept private?
All customer information that you share with us is kept completely private and confidential. We do not share, rent or sell your personal information.
Can I place an order over the phone?
At this time, we can only process orders online through our website. We cannot process payments over the phone due to potential security issues. Orders placed online are secure and all data encrypted with AES 256-bit SSL.
How Do I Return An Item?
If you were inadvertently shipped a product different than the one you ordered please contact us within 48 hours of receiving the product. We will provide a Return Authorization Number, arrange for the return shipment and have the correct product shipped free of charge. For more detailed information on other types of returns please refer to our return policy.
Will I Receive Promotional Emails From Your Site? Do You Share My Email Address With Any Other Sites Or Marketing Companies?
We do not believe in spamming and do not use your email address to send any information that is not directly related to your order. If you do wish to receive occasional emails with updates, coupons or promotions, you must opt in to our mailing list when you create your account. If you did not opt in when you created your account, you can do so by changing your preference on the Account Information page.
What Should I Do If My Order Arrives Damaged?
If the damage is found while the shipping carrier is on site, please DO NOT accept the package and refuse delivery. Please contact us to arrange a re-shipment.
If the damage is found after the package has been delivered, please DO NOT install the item. Please contact us and provide photos so we can process a replacement.
Unfortunately, as freight carriers only allow a limited time to file freight claims, damages reported after 30 days will not be honored. Additionally, once a defective item is installed, we may not be able to provide a replacement.
How Can I Contact You?
Whether you are an existing customer, looking to become a customer or just have a question, we would love to hear from you! Please email us email@example.com.